Spearheaded seamless partner success and onboarding for major ($1B+ tier) US and Canadian partnerships, ensuring a white-glove, scalable, and automated experience through internal playbook implementation. Demonstrated expertise in client relationship development and client onboarding.
Proactively drove substantial B2B and B2C customer success by cultivating diverse client
relationships and employing strategic business development, sales, and upsell/cross-sell
strategies. Showcased strategic planning & negotiation skills.
Led the UX/UI development and API integration launch of proprietary SaaS solutions, achieving a remarkable 200% growth by effectively managing secondary ecommerce marketplace partners. Demonstrated strong project management skills and cross-functional communication.
Demonstrated proficiency in strategic management of a vast inventory of IT assets. Adept at
strategic planning and conflict resolution, with proactive identification of market trends for
sustained revenue growth.
Bad Rabbits⢠Boston, MA ⢠January 2009 - Present
ā£
Founder, Artist & Label Manager
Founder, Manager, and Creative Director responsible for artist strategy and management of award-winning independent band, Bad Rabbits.
Successfully led independent album release campaigns, including "American Love," which achieved impressive rankings: #1 on iTunes R&B charts, #10 on Billboard Heatseekers, #12 on Billboard R&B album, and #15 on Billboard R&B/hip-hop albums.
Acted as the Musical Director & Drummer for 10+ international and national tours, including notable TV performances on Jimmy Kimmel Live, Craig Ferguson, and Arsenio Hall.
Established and managed valuable brand partnerships with renowned companies such as Red Bull, Vans, Converse, Jameson Whiskey, Marriott Hotels, Karmaloop.com, and New England Patriots.
Secured instrumental endorsement deals with industry-leading brands, including Pearl Drums, Zildjian Cymbals, Vic Firth Drumsticks, Fender Guitars, and Ernie Ball.
Oversaw end-to-end album production and promotional launch, covering various aspects such as PR, digital marketing, legal, label & publishing relations, music sync licensing, DSPs, and booking agency partnerships.
Demonstrated expertise in sourcing, managing, and budgeting for creative partners in areas such as graphic design (2D & 3D), animation, music production, audio and mix engineers, and content development (video and photo production).
Successfully strategized, developed, sourced, and managed music merchandising, ensuring effective vendor and inventory management.
Spumoni⢠Los Angeles, CA (Remote) ⢠January 2022 - March 2022
ā£
Crypto & Web3 Partnerships
Took responsibility for Web3, crypto, and blockchain business development, resulting in a significant metaverse and music blockchain partnership with Zilliqa Blockchain.
Provided crucial support for the activation of the metaverse launch party for Zilliqa's METAPOLIS during Miami NFT week.
Played a key role in creator and partner management for various crypto, NFT, DeFi, DAO, metaverse, and digital assets partners, overseeing projects from ideation to successful launch.
National Amusements ⢠Foxborough, MA ⢠December 2011 - August 2019
ā£
MusicMarketing & Live Music Event Operations
Developed and executed highly effective social media marketing campaigns for Showcase Live, a live performance venue.
Achieved a remarkable 350% increase in social media engagement within a span of 6 months by implementing unique and captivating concepts.
Played a vital role in the operation and ongoing development of a 1,000 capacity music venue and full bar.
Served as the primary point of contact for artist managers, working closely with them to enhance and maximize their social media and marketing presence.
Assisted the production/box office manager in daily box office administrative operations, including advancing production requirements and ensuring contract fulfillment.
Beasted Clothing ⢠Boston, MA ⢠December 2009 - December 2013
ā£
Co-Founder & Creative Director
Co-founded and served as the Chief Creative Officer of a highly successful streetwear clothing brand inspired by music culture, achieving remarkable sales on leading online streetwear boutique, Karmaloop.com.
Led all creative, branding, sourcing, marketing, strategic retail/online partnerships, and conceptual design of apparel.
Karmaloop⢠Boston, MA ⢠April 2006 - August 2010
ā£
Customer Success & Ecommerce Manager
Managed over 200 independent fashion brand partnerships, ensuring compliance and overseeing Ecommerce fulfillment processes.
Monitored daily merchandise supply-chain and warehouse fulfillment activity, while also tracking fulfillment performance.
Successfully managed proprietary CRM & sales platforms, maintaining smooth customer and order flow.
Led the customer success team during a period of significant growth, achieving nearly 200% annual growth.
Proactively developed solutions for customer success and merchandising departments to enhance satisfaction and increase sales.
Documented and communicated KPIs and handled chargebacks as necessary.
Served as the drummer for renowned Hip-Hop icon, Slick Rick The Ruler.
Led and managed a talented team of backing musicians, overseeing their hiring and ensuring cohesive performances.
Developed and arranged musical compositions for the band, enhancing the overall sound and performance.
Conducted rehearsals to refine and perfect the musical arrangements, maintaining a high standard of performance quality.
šĀ Education
Northeastern University
Boston, MA ⢠2002 - 2006 ⢠B.A.Sc., Music Industry (Minors in Business & Marketing)
Activities and societies:
Marketing and Ethnomusicology
Deanās list National Collegiate Scholar Association inductee
Drum Ensemble leader
š„ļøĀ Software & Technical Knowledge
Monday.com, Slack, SalesForce, Zoom, Zen Desk, JIRA, WordPress, Notion, Discord, Asana, Dropbox, Google Suite, Microsoft Office Suite, PC & Macintosh, Shopify, WooCommerce, Channel Advisor, Various API integrations